UP TO 70% OFF | Free shipping AU wide on orders over $300 | Buy Now Pay Later available

In these terms and conditions (Terms), “we” “us” and “our” refers to KICKSTW Pty Ltd (trading as KICKSTW). A reference to “you”, “your” or “purchaser/s” means a user of this Website who may also purchase products using

PRE-ORDER ITEMS ARE STOCK THAT IS NOT IN HAND AND THEREFORE, WILL BE A WAIT AROUND 12-18 BUSINESS DAYS TO RECEIVE THE ITEMS. (UNLESS OTHERWISE STATED)

BEFORE PRE-ORDERING, PLEASE READ THE TERMS & CONDITIONS BELOW:

1. Pre-orders require full payment to be made upfront at checkout.

2. Please note that due to the nature of pre-order items, we will not be accepting order cancellations. (unless we can not fulfill the order).

3. We cannot estimate or guarantee a specific shipment date. In some scenarios, we cannot guarantee products will be available within 3 weeks due to external reasons (e.g. custom delays). If your pre-order does not arrive within the given time frame, we are more than happy to refund you in full upon request.

4. The pre-order is to secure you an item regardless of market changes. We will ship your order even if the market price of the item goes up. On the other hand, we cannot control market price fluctuations and we do not do price matching. Hence, we cannot provide any refund (or partial refund), nor accept order cancellations for such reasons.

5. For unreleased products, shipment dates vary. Generally, we are able to ship your orders 12-18 business days after the brand’s official release date in Australia. In the scenario where a release is canceled or delayed by the brand, KICKSTW holds no responsibility for such events.

By using the KICKSTW Click & Collect service, you agree to the following:

  • Your order won’t be ready to collect until you receive a ‘READY TO COLLECT’ email from us. We will not be able to process your pick up with only an order confirmation email without the ‘READY TO COLLECT’ email.
  • You must bring a valid photo ID (matching your order details) to pick up your order. If you want to authorise another person to pick your order, you must send us an email with the authorised person’s full name, phone number and email in prior and wait for our approved email.
  • Processing time for ‘READY TO SHIP’ products is generally within 1 business day. Orders placed before 2pm on weekdays (or before 3pm on weekends) will be eligible for same day pick up.
  • Processing time for ‘PRE-ORDER’ products is generally 12-18 business days, as we need to get the prodcuts shipped to us first from our network. We cannot shorten this process nor confirm an exact date for pick-up. But our team members will reach out to you within 24 hours once we have your order ready.
  • Current collection time:

    MON – SAT: 11AM-6PM
    SUN: 12-5PM
    No pick-up is allowed outside our set daily collection time. 

  • Mystery box or display box products are not eligible for the ‘CLICK & COLLECT’ service.
  • PayPal checkout is not accepted for the ‘CLICK & COLLECTorders.
  • Your billing address must match with your photo ID address when the order is paid by credit card. 

By using the ‘CLICK & COLLECT’ service, you agree to full terms and conditions of KICKSTW. You acknowledge you have collected all products on the packing slip once signed. You acknowledge you have inspected all products carefully and are satisfied with the size and quality of all products. No exchange or return will be permitted after goods are collected from the store.

We only accept orders paid by credit card with the same billing & shipping addresses and we only ship to PayPal addresses when the orders are paid via PayPal. We can ship to a different address than the billing address, only if the payment method is not Credit Card or PayPal.

  • For in-stock products, we generally process and ship orders within 1 business day. (Mystery box orders are excluded.)
  • For mystery box orders, the processing time is generally 1-4 business days.
  • For released product pre-orders: we process orders within 1 business day and ship orders within the next 12-18 business days (unless otherwise specified).
  • For unreleased product pre-orders, shipment dates vary. Generally, we are able to ship your orders 12-18 business days after the brand’s official release date in Australia. In the scenario where a release is canceled or delayed by the brand, KICKSTW holds no responsibility for such events.
  • For all pre-orders, we cannot estimate or guarantee a specific shipment date. In some scenarios, we cannot guarantee products will be available within 3 weeks due to external reasons (e.g. custom delays). If your pre-order does not arrive within the given time frame, we are more than happy to refund you in full upon request.
  • If your order contains both in-stock and pre-order products, we will always ship in-stock products first to you and ship pre-order products separately when we receive them.

From the shipment date, customers can expect their orders to arrive within 1-7 business days domestically and 2-10 business days internationally, depending on chosen shipping services and locations. Please note that due to COVID-19, there might be shipping delays.

We ship our domestic orders via Australia Post eParcel and ship most international orders via DHL International Express. We require signatures on delivery for all orders. Our default shipping services only include shipping insurance by AU Post for all orders up to $5000AUD. For high-value orders over $5000 AUD or international orders, we strongly recommend you contact us prior to discussing shipping insurance options. It is the buyers’ responsibility to insure any orders over $5000 AUD and all international orders at their own cost.

International customers are responsible for any additional fees or taxes after the order ships. We do our best to protect international customers from incurring additional fees, but cannot guarantee against any unexpected expenses. We do not accept return/exchange/order cancellations for the reason that you are unwilling to pay tax or fees.

In terms of product(s) damage or loss in transit or shipping delays, we will try our best to help communicate with the courier companies and get you the available compensation offered by the courier companies. However, we will not be responsible for any of the above if we correctly packed and shipped your orders to your order address, as once the parcels are picked up by couriers, it will be out of our control.

International customers are responsible for any additional fees or taxes after the order ships. We do our best to protect international customers from incurring additional fees, but cannot guarantee against any unexpected expenses. We do not accept return/exchange/order cancellations for the reason that you are unwilling to pay tax or fees.

In terms of product(s) damage or loss in transit or shipping delays, we will try our best to help communicate with the courier companies and get you the available compensation offered by the courier companies. However, we will not be responsible for any of the above if we correctly packed and shipped your orders to your order address, as once the parcels are picked up by couriers, it will be out of our control.
Regarding compensation for loss or damage in transit by courier: we can only offer store credit or replacement of goods (depends on availability) as compensation. Please note: we do not offer refund or cash as compensation.

SAME-DAY DELIVERY

By choosing SAME-DAY DELIVERY service on our website, you agree to the following terms & conditions:

1 . You must be present at the order delivery address during the delivery hours and a signature on delivery is required.  

SAME-DAY DELIVERY time frame:

  • Orders placed between Sat 9.30 am – Monday 2.30 pm, READY-TO-SHIP products will be delivered between 6 pm and 9 pm on Monday;
  • Orders placed between Monday 2.30 pm- Friday 2.30 pm, READY-TO-SHIP products will be delivered between 6 pm and 9 pm on the same day if orders are placed before 2.30pm on the day or it will be delivered the next business day between 6 pm and 9 pm.
  • Orders placed between Friday 2.30 pm – Sat 9.30 am, READY-TO-SHIP products will be delivered between 1pm and 6pm on Saturday.

2 . SAME-DAY DELIVERY does not deliver to PO Boxes or Parcel Lockers.

3 . The following scenarios will result in articles being returned to sender and a redelivery fee of $30 will be charged to you. Please note: we will not be responsible for ‘loss in transit’ claims due to such reasons.

  • Two failed delivery attempts 
  • Incorrect address (Commercial address for after hours service, PO BOX, Parcel Locker, Parcel collect)
  • Receiver refuses to accept delivery

2023 Christmas lodgement dates for most Australian states

We are recommending lodgement by the following dates for delivery within most states in Australia by Christmas (excludes items sent to and from Perth and Darwin):

  • Parcel Post: Tuesday 19 December*

    • NSW: 19 December*
    • ACT: 19 December*
    • VIC: 19 December*
    • OLD: 19 December*
    • SA: 19 December*
    • WA: 15 December*
    • TAS: 19 December*
    • NT: 15 December*
  • Express Post: Thursday 21 December

    • NSW: 21 December*
    • ACT: 21 December*
    • VIC: 21 December*
    • OLD: 22 December*
    • SA: 21 December*
    • WA: 20 December*
    • TAS: 21 December*
    • NT: 20 December*

For more detailed state lane breakdowns (including Perth and Darwin), please visit the Australia Post and StarTrack websites.

*Please note:  If there is a delivery issue, we will always try our best to liaise with Australia Post/ StarTrack, while we do not have any control over their service nor hold any responsibility for such events. We thank you for your understanding. No delivery on public holidays.

The 1000% Bearbrick is excluded from free shipping.

All sales with KICKSTW are final.

KICKSTW is a consignment store, meaning all items we carry and offer on the site are provided by independent consignors. Once an item is sold, either online or in our physical store, the owner receives payment for their merchandise right after. Because of this, we are unable to accept order cancellations or process exchanges or returns. Refunds are only processed based on fulfillment errors or missing items.

If you have any questions or concerns with regard to the sizing or condition of a specific product on our site, please e-mail us before committing to purchase.

KICKSTW always has a ‘100% authentic or your money back’ guarantee for all products sold by us. To learn more, please click here

You must reach out to us within 7 days of the delivery date of your item(s) if you have any concerns or issues. All requests received after 7 days of the delivery date of your item(s) will be considered null and void.

ORDER CANCELLATION DUE TO ERROR OR AVAILABILITY

In the event that a sold-out item has been purchased or a product has been listed at the incorrect price or listed with incorrect descriptive information or image due to a typographical error or similar genuine mistake, KICKSTW reserves the right to cancel the order at our discretion. You will be notified by email as soon as possible and offered either.

  1. The product will be offered to you again at the correct price or with the correct information, or
  2. A suitable replacement or
  3. A full refund or store credit

(whichever is most applicable).

Please note that we reserve the right to cancel any order at any time, at our sole discretion and upon cancellation no party has any further claim upon the other.

CHANGES TO YOUR ORDER

Once your order has been placed, we are unable to make any changes or cancel your orders.

If you have made an error in your delivery address, please contact us via email at enquiries@kickstw.com.au immediately. If your order has already been shipped, KICKSTW accepts no responsibility for incorrect details entered, while we will try our best to assist you the best we can to resolve your issue.

All of our default prices are in Australian dollars (AUD) and include Australian GST (Goods and Services Tax). Product prices are regularly updated when price changes are received from our consigners or due to market fluctuations. We might have the same size of the same items priced differently due to the following factors:

  • Items are consigned by different consignors with different agreed consignment prices, or
  • Both in-stock variants and pre-order variants are available, whereas we can ship in-stock variants within 1 business day but it takes 12-18 business for us to ship the pre-order variants.

The display of the price in other currencies is based on a real-time currency converter by WooCommerce. All rates are estimated for customers’ viewing only and do not guarantee the final price in that currency at check out.
Payment options include VISA, Mastercard, American Express, Paypal, Afterpay, Zip, Laybuy, LatitudePay. Afterpay is available for both Australia and New Zealand customers, whereas another buy now pay later services are available for Australian orders only at the moment.

KICKSTW Webstore is dedicated to keeping your details private. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us; that’s all. KICKSTW Webstore uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from KICKSTW Webstore only last while you’re browsing our website. We do not store persistent cookies on your computer.

DISCLAIMER OR WARRANTIES

The site is provided to you “as is” and “as available” without any warranties of any kind, whether express, implied or statutory. You agree that you must evaluate, and that you bear all risks associated with, the use of the site, including without limitation, any reliance on the accuracy, completeness or usefulness of any materials available through the site. KICKSTW disclaims all warranties with respect to the site including, but not limited to, the warranties of non-infringement, and title. KICKSTW makes no warranty that the site will be error free or uninterrupted, that the information obtained from the site will be accurate, complete, current, or reliable, that the quality of the site will be satisfactory to you, or that errors or defects will be corrected. KICKSTW makes no guarantee regarding the reliability, accuracy, or quality of any communication that is posted on the site.

While using the Site you agree to comply with all applicable laws, rules, and regulations. In addition, we expect users of the Site to respect the rights and dignity of others. Your use of the Site is conditioned on your full compliance with these Terms including, without limitation, the rules of conduct set forth in this section; your failure to comply with such rules may result in termination of your access to the Site pursuant to these Terms. You agree that when using the Site you will not:

  • Transmit by any means any software, virus, malware, program, code, file, or other material intended to interrupt, disrupt, alter, destroy, or limit any part of the Site;
  • Use any robot, spider, script, or any manual or automated application or means to extract, download, retrieve, index, mine, scrape, reproduce, or circumvent the presentation, operation, or intended use of any feature, function, or part of the Site;
  • Frame or mirror any part of the Site without KICKSTW’s express prior written consent;
  • Modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Site;
  • Copy, download, distribute, transmit, upload, or transfer content from the Site or the personal information of others without our prior written permission or authorization;
  • Use the Site to make unsolicited offers, requests, advertisements, or spam;
  • Impersonate or pretend to be anyone else but you; falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site; or express or imply that we endorse any statement you make;
  • Violate or infringe upon the privacy, publicity, intellectual property, or other proprietary rights of third parties; or
  • Engage in any activity that is criminal or tortious in nature, or otherwise violates the law or rights of another including, without limitation, hacking, phishing, fraud, stalking, defaming, abusing, harassing, or threatening.

KICKSTW reserves the right to cancel any orders at any time, at our sole discretion, if you are found out to be a reseller who has a conflict of interest with us.

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