GENERAL INQUIRIES

How is KICKSTW different to other retailers?

We provide convinient access to buy and sell premium footwear, apparel, and accessories. We run on a consignment based platform to stock our inventory supported by independent sellers such as sneaker collectors and streetwear resellers.

How we determine the price of shoes?

We work with sellers to determine sale prices accordingly using a range of parameters such as shoe condition, rarity, size and market price.

Is our whole inventory listed on the website?

Our aim is to exhibit our entire inventory on our website. However some listings featured on our social media might be exclusive to in store or a specific store as mentioned accordingly.

Are all products at KICKSTW authentic?

We assure 100% authenticity in all the products we hold amongst all our stores. Our team authenticates all the products that prior to adding to our inventory.

SHOPPING

What is the condition of the items listed on your website?

Majority of our inventory is brand new unless stated as pre-owned then refer to the photos to identify condition accordingly else head into the store to inspect the item in person.

How can I determine the sizing of the product I’m interested in?

To help determine appropriate sizing, we suggest referring to the original manufacturer’s size guide. You can always head in store to try it out!

I have a coupon code. How do I use it?

After adding an item to your cart, you can redeem a coupon code at by entering it at checkout prior to finalizing payment. If the code is valid/accepted, you will see the discount applied in your cart.

Why was my order cancelled? Or having troubles at checking out?

There are a number of reasons why an order may get cancelled. We outline the reason for cancellation in the email sent out to you. If you are having issues at checkout on the website please contact customer support at kickstw_service@hotmail.com

If a sneaker or item is available online, does that mean I can buy it at one of your physical boutiques?

Speak to our staff in store and they can guide to processing the item for purchase in store and then arrange pickup accordingly depending on location or transfer to the store of your choice.

DELIVERY AND RETURNS

How long will it take for my order to ship?

Orders may take up to 3 days to process. From shipment date customers can expect their orders to arrive within 3-10 days for domestic addresses and 14-21 days for international addresses.

Can I ship to an address other than my billing address?

We only accept orders with the same billing & shipping addresses. Only exception is if you select PayPal in which case we will ship to your address linked to your PayPal account. All other forms of payment require us to ship to your billing address.

Can I cancel or return my order?

We do not accept returns or exchanges; all sales are final. Our inventory is on consignment as stated, meaning we sell items for many individual sellers/consignors. These consignors are paid out shortly after their item(s) sell. Because of this we are firm on our no return policy.

Is a signature required upon delivery?

All our orders require signature confirmation upon delivery. This is to ensure utmost safety for our packages.

Do you ship internationally?

KICKSTW ships to most countries. However, if your country is not listed on the shipping page, please contact customer support at kickstw_service@hotmail.com

Please note, we are not responsible for custom or duty fees.

CONSIGNMENT & BUYBACK

What are the fees involved at consigning at KICKSTW?

We charge a 17% fee of the price we agree to list your item at, or a minimum of $25 AUD, whichever is greater.

How can I consign at KICKSTW?

Visit our consignment page http://kickstw.com.au/our-store/consignment/ where we have a form for you to fill out with your list of items and your suggested prices. You will be provided with a consignment reference ID once you submit it, which can be used at your point of consignment in store. You can finalize the prices with the in store staff who will review your items and provide you with a physical contract featuring our terms and conditions.

Do you accept pre-owned items?

We accept brand new and pre-owned items, however they need to be reviewed by staff at point of consignment irrespective to condition. Please note all pre-owned items must be brought in or delivered to store to decide on price, no quotes available via online platforms or emails.

Once my item is sold, how am I paid out?

You will be paid to the bank account provided at point of consignment after your item is sold, this is the only mode we have available at this stage, except for store credit for domestic consigners. We don’t offer cash as an option for payout. For international consignors, please contact us in prior to discuss your payout options.

How can I reduce the price of my item?

Our most preferred point of communication to change price is to contact us via email kickstw_service@hotmail.com as our stock is divided amongst multiple locations and our stock management team need to update it accordingly.

How can I take my consignment items back from KICKSTW?

We have a minimum 21 day policy where from the day of consignment we don’t allow this as it’s logistically inconvenient to our conduct when looking to sell your items through our multiple platforms. After this period you can contact us via email kickstw_service@hotmail.com and request to have your items prepared for you to pickup at a point of choice amongst our store locations.

Does KICKSTW buy items outright?

Yes, we offer buyback aka DIRECT PURCHASE on limited, hard-to-get sneakers and streetwear in brand new and good pre-owned conditions at a REASONABLE price. You can fill in the buyback request form at http://kickstw.com.au/our-store/consignment/ and one of our staff members will contact you.

Please note all pre-owned items or items with flaws must be brought in or delivered to store to decide on final price.

Do you accept trades or size swaps?

 A good amount of our inventory is on consignment, and we pay consignors shortly after items leave our store.  Trades would have to be to be in heavy favor of the store. When trading, we need to BENEFIT or we’d rather make a sale.