Delivery
- Click & Collect now
available, click here for more.
Processing time may vary by ‘IN-STOCK’ and ‘PRE-ORDER’ options. ‘In-stock’
products will be shipped out in 1-3 business day (except for mystery box orders are processed in 1-3 business
days), whereas ‘Pre-order’ products will be shipped out in 12-18 business
days.
Delivery speed depends on what courier service you choose at check out. Learn
more here.
Australian orders:
- By regular Auspost: approximately 1-3
business days to VIC and 2-6 business days to other states.
- By express Auspost: approximately 1
business day to VIC and 1-3 business days to other states.
International orders:
By DHL Express International: approximately 1
business day to New Zealand and 2-5 business days to most of the other countries. International customers are
responsible for custom delays, any additional fees, or taxes after the item ships.
2023 Christmas lodgement dates for most Australian states
We are recommending lodgement by the following dates for delivery within most states in
Australia by Christmas (excludes items sent to and from Perth and Darwin):
For more detailed state lane breakdowns (including Perth and Darwin), please visit the
Australia Post and StarTrack websites.
Returns
All sales with KICKSTW are final.
If you have any questions or concerns with regard to the sizing or condition of a
specific product on our site, please contact us before committing to purchase. Refunds are only processed based
on fulfillment errors, such as incorrectly shipped, missing items, or accessories. Read more here.
KICKSTW’s fundamental values include customer relations, trust and authenticity.
We spend an enormous amount of time and effort ensuring the legitimacy of each product that comes through our doors so that these values can be met.
Our in-house sneaker and apparel authenticity team is regularly updated with new information to spot fakes and determine an item’s legitimacy, down to the very last stitching. Trusted sourcing, Physical inspections and a zero tolerance for fake goods makes KICKSTW your most trusted sneaker consignment store.
Learn more about our policies here.
